& Purchase Policy
We understand the need for ticketing flexibility and we are here to support your ticketing journey.
Ticketing and box office support for FFDN’s 9th annual festival is proudly supported by TO Live. You can select tickets for performances by visiting the 2023 Festival section and click on Purchase tickets.
For all box office inquiries including ticketing purchases or packages please contact TO Live at email@example.com or phone 416-366-7723 | 1-800-708-6754. Phone, email and in-person support hours are Monday-Friday, 1:00PM - 6:00PM.
For any general inquiries around festival activity, venue accessibility or general information you may contact FFDN at firstname.lastname@example.org or phone 416-907-5933.
For Group purchases of 10 tickets or more, please contact email@example.com in order to access a discounted price.
Exchanges and Refunds
If you are experiencing COVID-19 symptoms and need to exchange or cancel tickets the following options will be available to you:
- Exchange for another evening or performance depending on availability
- Donate the cost of the ticket. FFDN is a registered charity and welcomes donations in many forms. Tax receipts will be issued to all amounts of $15.00 or more.
- Receive a refund
To reschedule, request a refund or donate your ticket amount to FFDN please contact customer service at firstname.lastname@example.org or call 416-366-7723 | 1-800-708-6754
In the instance of an event being rescheduled or any extenuating circumstance, FFDN will inform ticket holders of rescheduled date(s), communicated directly via the email address provided at time of purchase. FFDN will also post any rescheduled events on our social media channels and website.
Latecomers may be admitted by our Front of House staff when there is a suitable break in the performance.
You may also visit our FAQ section for more information